Refund Policy
Effective Date: July 23, 2026
At Pure the Salon & Spa, our goal is to provide every guest with exceptional service and an outstanding experience. If you are not completely satisfied, we encourage you to let us know so we can work toward a resolution.
Salon & Spa Services
Due to the time, expertise, and products involved in providing salon and spa services, all service sales are final, and we do not offer refunds for services that have been completed.
If you are dissatisfied with the results of your service, please contact us within 7 days of your appointment. We are committed to guest satisfaction and may offer a complimentary adjustment or corrective service when appropriate. Corrective services are performed at the discretion of management and must be scheduled with the original service provider whenever possible.
Retail Products
Unopened and gently used retail products may be returned or exchanged within 14 days of purchase with the original receipt.
To be eligible for a return or exchange:
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Products must have been purchased directly from Pure the Salon & Spa.
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Products must be in their original packaging whenever possible.
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Products that are more than 25% used may not be eligible for a refund or exchange unless the product is defective.
Gift cards are not eligible for return or refund.
Gift Cards
Gift cards are:
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Non-refundable
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Not redeemable for cash except where required by law
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Treated like cash and cannot be replaced if lost, stolen, or damaged
Appointment Deposits
If a deposit is required to reserve an appointment, the deposit may be applied toward your scheduled service.
Deposits may be forfeited if you:
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Cancel outside the cancellation policy
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Do not arrive for your appointment (no-show)
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Miss your appointment without prior notice
Please refer to our Cancellation Policy for additional details.
Memberships and Packages
Prepaid packages, memberships, and promotional services are non-refundable unless otherwise required by law or specifically stated in the membership agreement.
Unused portions may be transferable only with management approval.
Incorrect Charges
If you believe you were charged incorrectly, please contact us as soon as possible. We will promptly review the transaction and correct any verified billing errors.
Our Commitment
Your satisfaction is important to us. If you have questions or concerns regarding your service or purchase, we encourage you to contact us so we can work together to find an appropriate solution.
Contact Us
Pure the Salon & Spa
2530 S Pinnacle Hills Pkwy
Rogers, AR 72758
Phone: (479) 268-4440
Email: purethesalonnwa@gmail.com